Refund & return policy

Skincare is personal, and we would rather be straight with you than advertise a return window we cannot honour. This policy forms part of our terms of service.

We do not accept returns

Our products are natural, preservative-free blends that go onto your face. Once a pack has left us we have no way of knowing how it has been stored, opened, or handled, and we will not resell something we cannot vouch for. For hygiene and safety reasons we therefore do not accept returns of any product, opened or unopened, and we do not run exchanges.

This is not a restriction on your rights where something has gone wrong at our end. If a parcel arrives damaged, defective or simply not what you ordered, the section below applies and you are not out of pocket.

If a product caused a reaction, stop using it and write to us anyway. We look at every such report seriously, and we resolve genuine reaction cases with a refund or a store credit. Nothing needs to be sent back.

Damaged, defective or incorrect items

If your parcel arrives with a leaked or broken product, a damaged seal, an item that does not match your order, or a product past its expiry, tell us within 24 hours of delivery.

Send us, on WhatsApp or by email:

• Your order number and the details of the order.
• Clear photographs of the outer box, the shipping label and the product itself.
• An unboxing video. Start recording before you open the package, show the sealed parcel and the label, and keep filming through to the contents in one continuous take — no cuts, no pauses, no edits. This is the only way we can tell a courier-damaged parcel from one that was opened first, and it is what our courier partners require from us when we raise a claim.

Our team reviews the report and comes back with a suitable resolution — normally a replacement at no cost or a refund in full, including any shipping you paid. You keep the item; there is nothing to send back, and there are no deductions.

Please film every order as you open it. Without the video we may not be able to settle a claim, and we would much rather resolve it than turn it down.

We assess each claim on the evidence provided and decide in good faith. Where the evidence does not support the claim, or where a pattern of claims across orders is not credible, we may decline it and may refuse future orders. Any refund is made to the original payment method only. This does not affect your rights under the Consumer Protection Act, 2019.

Cancelling an order

You can cancel free of charge any time before dispatch. Message us with your order number and we will stop the parcel and refund you in full. Once a parcel has been handed to the courier it cannot be cancelled, but you can refuse delivery — the parcel returns to us and we refund you less the outbound shipping cost we actually paid.

How long a refund takes

• Decision: within 2 working days of receiving your photographs.
• Initiation: within 24 hours of approval. You get a confirmation on WhatsApp and email at this point, with a reference number.
• Credit to card, UPI, net banking or wallet: 5–7 working days from initiation, depending on your bank. The refund returns to the original payment method; we cannot redirect it elsewhere.
• Failed or duplicate payments: returned automatically to the source you paid from, normally within 7–10 working days. Nothing needs to be raised with us, though do tell us if it has not appeared.
• Store credit, if you prefer it to a refund, is issued instantly on approval and never expires.

If a refund has not appeared after 10 working days, send us the reference number and we will chase it with the payment gateway.

What we cannot accept

• A product sent back to us, opened or unopened, whether or not it was used. Please do not ship anything without asking us first — we cannot resell it and cannot return it to you.
• A change of mind after dispatch. Cancel before the parcel leaves us and you are refunded in full.
• Damage or an incorrect item reported more than 24 hours after delivery, or reported without an uncut unboxing video.
• Products damaged by misuse, storage in direct heat or sunlight, or transfer into another container.

Raising a request

Message us on WhatsApp or email care@aarishya.com with your order number and the reason. A person reads it, and we aim to reply within one working day. Our full contact details and support hours are on the contact page.